ALL SALES ARE FINAL!
Order Processing:
All products are hand-cut and sewn
- In-stock products: 3-5 day shipping (2 weeks max)
- Pre-ordered products: Typically 2-4 week shipping (6 weeks max)
Damages and Issues:
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Privacy Policy:
At Empirium, we are committed to protecting the privacy of our customers and ensuring that their personal information is kept secure. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to keep it safe.
Information We Collect
We collect the following information from our customers:
- Contact information, such as name, email address, and postal address.
- Payment information, such as credit card numbers or other payment methods.
- Order history and preferences.
- Information related to customer support, such as inquiries and complaints.
How We Use Your Information
We use the information we collect from our customers for the following purposes:
- To process orders and shipments.
- To provide customer support and respond to inquiries.
- To improve our products and services.
- To send promotional offers and news about our brand.
Information Sharing and Disclosure
We do not sell or rent the personal information of our customers to third parties. We may share customer information with third-party service providers who assist us in operating our business, such as shipping companies or payment processors. These third parties are bound by strict confidentiality agreements and are only allowed to use the information for the purpose of providing the services they were hired to perform.
Security Measures
We take the security of our customer's personal information seriously and have implemented appropriate technical and organizational measures to protect it. This includes using secure servers, encryption technologies, and access controls to prevent unauthorized access to customer information.
Access to Your Information
You have the right to access, update, and delete the personal information we have on file for you.
For more questions contact: [email protected]